Find the item you wish to return, click "Request Return", and choose your return reason.

Customer Service will give you a return order number. Please pack the product securely and return it using one of the following methods:

• Convenience Store Return – Go to the original 7-Eleven or FamilyMart, print the return form
  at the in-store machine (ibon, etc.), and hand the package to staff.
• Yamato(T-Cat) Pickup – The driver will contact you to collect the package from your address.

After we receive the package, we will inspect the item. If it meets the return criteria, you’ll be notified of the result.

• Cash on Delivery orders – Provide your bank account for a full refund.
• Credit Card orders – Refund will be issued to your original card within 15–20 working days.